2020 has significantly altered the shopping habits of consumers, with a sharp increase in e-commerce sales.
If your e-commerce business currently relies on manual processes to fulfil customer orders, you may struggle to meet customer delivery expectations as demands escalate.
It could be more profitable to outsource your order fulfilment to a 3PL (third-party logistics) company which operate using order fulfilment automation.
Take a look as we outline the benefits of using advanced technology to automate your order fulfilment process and how this can impact your business.
Innovated order fulfilment
The need for a seamless order fulfilment process has never been greater. Outsourcing your order fulfilment to a 3PL provider who favours automation can significantly help you save time and money.
At Pointbid Logistics, we use technology and automated processes to ensure that the order fulfilment journey is as efficient as possible, providing innovative solutions at every step.
Order and inventory management
E-commerce stores must retain visibility and insight, especially when outsourcing stock to a 3PL provider. Businesses can keep order tracking and inventory information with our online portal, which integrates with your company.
The ability to monitor your stock levels at any time, allows you to gain insight when planning for offers and ensures items are never out of stock. Strategic promotions and stocked items are a guaranteed way to delight your customers.
Picking and packing
Pointbid take pride in ensuring we deliver excellent customer service with our pick and pack accuracy. Using data from our online system, we can ensure that items are picked and packed correctly and promptly, shipped to the customer as soon as possible. We are usually able to ship orders the same day, thanks to our automated, streamlined process. Fast deliveries always lead to happy customers!
Our online portal allows you to monitor all your shipping information at any time. Businesses have permanent access to track consignments, bespoke reporting and SKU enquiries. Whether you’re a small or medium-sized business, our shipping solutions remain fast and cost-efficient, offering the best value for money, guaranteed to provide customer satisfaction.
Reduce order errors
When it comes to manual processing, there is always the risk of human error. Automated processes can ensure that accurate data is displayed each time, reducing the likelihood of mistakes
Our technology cuts down on the probability of returned items as the data assures that the customer will receive the correct order, damage-free and packed appropriately.
Automation and the use of technology ensure that the order fulfilment process remains swift and timely, keeping you in the loop at all times.
Become more profitable
Automating your order fulfilment process can help your business to become more profitable in both its use of time and ensuring your staff are concentrating on the right tasks. Automation eliminates the need for manual data entry, making the order fulfilment process more streamlined, with the ability to quickly process higher volumes of orders with limited people involved.
Removing staff from the order fulfilment process can allow employees to focus on more gratifying tasks likely to help them become more engaged and productive. As a result, automating your order fulfilment can lead to greater productivity and positivity in the workplace.
Better customer service
Customers who receive timely and error-free deliveries are likely to place further business with your brand. The accuracy that automated processes provide can, therefore, help your business to grow through encouraging repeat orders.
Automated order fulfilment is an excellent way of enhancing your customer service, ensuring buyers are consistently happy with the speed and accuracy of their orders every time.
If you feel your business may need to adjust its order fulfilment process to meet escalating customer demand, then please do not hesitate to speak to Pointbid. Our innovation, when it comes to order fulfilment, could help your business:
- Save time and money
- Provide better customer service
- Have staff focused on more rewarding tasks
We pride ourselves on accurate and timely operations using technology and automation. To help your business achieve its goals, please give us a call on 0121 326 7368 to find out more.
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