Great customer experience is one of the most important factors for growing a successful eCommerce store. Without giving your customers the best service, from purchase right through to delivery, you’re unlikely to build a loyal customer base or receive recommendations that will grow your audience.
In today’s times, customers expect fast and reliable shipping, regardless of what part of the world they are in. They also need their delivery to be accurate and for the item to be as it’s described online. If your order fulfilment doesn’t quite meet the expectations of the customer, then it might be the right time for you to outsource your fulfilment to Pointbid.
We take customer experience very seriously, and aim to increase your customers’ satisfaction and keep them coming back time and time again.
Keep Your Customers In The Loop
Tired of receiving “where is my order?” emails and phonecalls? It’s time to outsource your delivery to a solution that keeps your customers in the loop. With accurate tracking information, your loyal customers will be able to see the status of their order and when they can expect it to be delivered.
Build Your Brand
You can choose to brand your packages in order to keep your name in front of your customers and entice word of mouth recommendations. Don’t underestimate the power of good eCommerce customer experience, and how branded labels and packaging can help boost your brand’s profile. Consider adding:
- Branded packing slips and labels
- Custom gift notes
- Promo leaflets
- Custom packaging
Offer Fast Worldwide Shipping
Thanks to our connections, our base of operations and our integration with couriers, we are able to offer lightning fast delivery. We appreciate that eCommerce is not just Monday to Friday and as a result we work seven days a week to make sure we provide the best service possible your customers. By outsourcing your shipping to us, you will gain back valuable time that you can spend developing your business further, developing new products and enjoying the rewards of your hard work.
Handle Returns the Right Way
Returns don’t have to be a negative experience. In fact, by having a simple and effective returns process, customers will often still make a purchase from you.
How Pointbid Can Help Improve your Customer Experience
Our order fulfilment service means that the storage of your products, as well as the shipping of orders, is all taken care of. With Pointbid, our aim is to help your business grow. We are much more than just an eCommerce fulfilment provider, we want to work with you so that your orders are packaged and delivered exactly how you want them to be, so that your customers are happy and buy from your time and time again.
Ready to improve your eCommerce customer experience?
If you want to know more about our fulfilment technology and how the process would benefit your customer experience, business and brand, please get in touch with us. Once we know a little bit more about your needs, our fulfilment consultants can give you the most accurate information and quotation as quickly as possible.