ecommerce fulfilment services

You may have heard about outsourced e-commerce fulfilment services, but you may not fully understand what it is and whether it’s of any benefit to you and your business. But don’t worry, take a look below where we have answered some of the most frequently asked questions about outsourced fulfilment, so you can decide whether it’s right for you and when and why you should consider utilising it.

ecommerce fulfilment

What is E-Commerce Fulfilment?

Outsourced order fulfilment is the process of instructing a 3rd party company to handle all of your receiving, picking & packing and delivering of online orders to your customers. Businesses, such as ourselves, that handle your e-commerce fulfilment are often referred to as third-party logistics providers, fulfilment houses or fulfilment centres. Generally, the flow of outsourced order fulfilment will look like the following:

1. Storage of Goods

Your stock is shipped to a fulfilment centre / warehouse where it is securely stored

2. Integration

So that orders can be processed as swiftly and efficiently as possible, your ecommerce platform (such as eBay, Shopify, Amazon) is integrated with the fulfilment centre’s software. This means that any orders are automatically passed on to the fulfilment centre. Our end to end solution provides data to our cloud based Ecommerce platform offering 24/7 access to your order and inventory information.

3. Picking & Packing

Orders are picked by the fulfilment centre staff and packaged appropriately in preparation for dispatch.

4. Shipping

Courier services (such as Royal Mail, DPD, Parcelforce) as utilised for delivery to the customer

5. Returns

Returns are handled by the fulfilment centre as per your instructions. Unwanted items can be put back into storage, damaged items can be returned to you, for example.

Are E-commerce Fulfilment Services right for you?

The benefits of utilising a third party logistics company are vast and varied, however, when you are first starting out on your e-commerce journey, it may not be financially viable for you. However, if you are taking volumes of orders online, running out of storage space or finding it difficult to handle returned orders efficiently, it may be time for you to consider outsourcing.

If you are taking a lot of time picking and packaging your products for dispatch, why not reclaim that lost time by letting a fulfilment centre handle all of your picking and packing. Not only will the physical act of packaging be taken off your hands, so will the lost time waiting in Post Office queues and handling any customer complaints. Your time will be far better spent growing your business and developing new products! We don’t just do e-fulfilment. Pointbid provides a wide array of services that give you the confidence to grow your brand. Whether B2C or B2B we will have something to offer.

If you are looking for customised packaging and labelling – Whether your goods need re-labelling or completely re-packaging, we conform to your requirements thus ensuring your products meet the needs of its intended market, first time.

A professional fulfilment centre will also have access to preferred rates with various courier services, meaning that you will, in turn, have access to a wide variety of affordable international shipping options. Wherever your order is going, if it gets to us before your agreed cut off time, it will leave the same day.

We guarantee a Great Customer Experience, through same day despatch, late cut off and extremely accurate pick and pack operation, meaning your customers will reap the benefits of a fast and efficient service.

Interested in Outsourced Fulfilment?

Whatever the size of your business, there are no management fees, no integration fees and cost-efficient distribution solutions ensuring a value for money service. Get in touch with us today and start growing your online business even further.

 

For help with Outsourced Fulfilment complete the form below:

Catch up with our Fulfilment & Logistics News

ecommerce packaging

As a small or medium size business should you outsource your ‘Order Fulfilment or should you fulfil your orders in-house?

, ,
With changes to the recent economic climate here in the UK, we have seen an emergence of new and improved e-commerce options as suppliers seek to gain an advantage over their competitors. Read how...
customer experience

What are the best customer incentives for e-commerce businesses?

, , ,
E-commerce businesses must find unique customer incentives to differentiate themselves from their competition. Customers love a discount but creating exclusive benefits to attract new business, and repeat customers can become an obstacle. Read how customer incentives can help your e-commerce business provide additional value to your audience.
ecommerce shopping online

How to source the right products for your online store

, , , ,
When starting an e-commerce business, it's crucial to source the right products to sell to your customers. Global e-commerce sales are set to soar to over 6 trillion US dollars by 2023, so becoming an online seller can be an extremely profitable venture in today's climate. The process is simple; source products from a supplier and resell them online.
shipping solutions

The Pros and Cons of E-commerce Businesses Offering Free Shipping

, ,
As the world continues to battle through the plight of the COVID-19 pandemic, increased numbers of consumers are turning to e-commerce businesses. With more of us turning to online shopping, convenience is critical when it comes to providing a top-quality customer experience. As a result, ensuring that your business’s order fulfilment process is timely and accurate has never been more crucial.
ecommerce online shopping

How E-commerce Businesses Can Prepare for Seasonal Surges

, , , ,
Some of the busiest periods for e-commerce businesses are undoubtedly Black Friday, Cyber Monday and Christmas. During this time, many online retailers report making over half their annual revenue. As a result, e-commerce businesses must plan effectively to avoid getting overwhelmed as the festive season approaches.
shoppong cart

How can e-commerce businesses reduce shopping cart abandonment?

, ,
Whilst the popularity of online shopping has risen significantly due to the pandemic, shopping cart abandonment remains one of the most critical issues within e-commerce. There are many reasons why a customer journey could result in shopping…
On demand logistics

On-Demand Logistics Services for Same Day Delivery

, , ,
In today’s retail landscape, you will notice that many e-commerce businesses do not limit themselves to just one selling platform. More online stores are selling across multiple channels to reach more customers and drive further sales...
selling across multiple channels

What are the benefits of a multichannel distribution system?

, , , ,
In today’s retail landscape, you will notice that many e-commerce businesses do not limit themselves to just one selling platform. More online stores are selling across multiple channels to reach more customers and drive further sales...
ecommerce online shopping

How to optimise your product pages to increase conversions

, , ,
Product pages are some of the most significant within an online store. It's where your customers go to thoroughly assess your items and decide whether they want to make a purchase. That being said, many e-commerce businesses often neglect their product pages...
0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *