eCommerce Returns Management

Returns are a natural part of any eCommerce store, and whilst no business enjoys having to handle unwanted products, they are unfortunately unavoidable most of the time. According to research almost £500 billion worth of unwanted products are returned every year.

Luckily, though, over 90% of online shoppers say that they will make another purchase from a business if the returns process is simple and stress-free.

Our efficient returns management means your shoppers get an excellent customer experience time and time again. By letting us take the weight off of you, you can spend your time further developing your business instead of getting bombarded with customer emails and return requests.

Want to know more about how our returns management can benefit your brand? Read on below or feel free to ask us any questions.

Request a quote

Low Return rate thanks to accurate fulfilment

We strive to make the chances of a returned item as low as possible, thanks to our careful goods-in process and accurate pick and pack.

We cut down the possibility of damaged items thanks to careful checks when we receive your stock, and appropriate packaging when the order is shipped.

Our pick and pack accuracy is as efficient as possible thanks to the use of technology and experienced staff, meaning your customers will receive the product they ordered 99.99% of the time.

Returns made easy

Thanks to many years of experience, Pointbid Logistics understand just how important return handling and customer service is when it comes to eCommerce fulfilment.

Your dedicated account manager will help you develop the best returns process for you and your business, to make the most seamless returns experience for your customers.

Cut down on “where’s my refund?” or “where’s my replacement?” emails by a) reducing the chances of returns in the first place and b) letting us do all of the work for you.

Total transparency

We know how important it is for you to know why stock is being returned, what goods need to be inspected or re-stocked and replaced.

With access to our Portal, you will have tailored reporting so that you receive all the information you need, fast and accurately.

How eCommerce Fulfilment Works

Want to know more about how our eCommerce fulfilment process works? Take a look at our guide to the whole fulfilment journey:

Warehousing & Storage

We house your stock safely in our fulfilment center. Keep an eye on your inventory levels with our information portal, and have peace of mind that orders will reach customers around the world as quickly as possible.

Pick and Pack

With seamless integration with your online store and efficient storage, our expert team can pick and pack orders with extremely high accuracy and efficiency.

Shipping

To ensure your customer experience remains excellent and your costs are low, we allocate orders to the most time and price-effective shipping solution. Any orders received before the agreed cut-off time will reach your customers the very next day.

Returns Management

Returns are a necessary part of eCommerce business. With our efficient returns management, your customer service will remain excellent and you will have insight throughout the whole process.