We receive your inventory at our fulfilment warehouse and our team check it, assess it and house it accordingly so it is ready for orders.
Returns are a natural part of any eCommerce store, and whilst no business enjoys having to handle unwanted products, they are unfortunately unavoidable most of the time. According to research almost £500 billion worth of unwanted products are returned every year.
Luckily, though, over 90% of online shoppers say that they will make another purchase from a business if the returns process is simple and stress-free.
Our efficient returns management means your shoppers get an excellent customer experience time and time again. By letting us take the weight off of you, you can spend your time further developing your business instead of getting bombarded with customer emails and return requests.
Want to know more about how our returns management can benefit your brand? Read on below or feel free to ask us any questions.
Low Return rate thanks to accurate fulfilment
We strive to make the chances of a returned item as low as possible, thanks to our careful goods-in process and accurate pick and pack.
We cut down the possibility of damaged items thanks to careful checks when we receive your stock, and appropriate packaging when the order is shipped.
Returns made easy
Thanks to many years of experience, Pointbid Logistics understand just how important return handling and customer service is when it comes to eCommerce fulfilment.
Your dedicated account manager will help you develop the best returns process for you and your business, to make the most seamless returns experience for your customers.
Cut down on “where’s my refund?” or “where’s my replacement?” emails by a) reducing the chances of returns in the first place and b) letting us do all of the work for you.
We know how important it is for you to know why stock is being returned, what goods need to be inspected or re-stocked and replaced.
With access to our Portal, you will have tailored reporting so that you receive all the information you need, fast and accurately.
If you want to know more about our returns management and how our whole fulfilment process would benefit your business and brand, please get in touch with us. Once we know a little bit more about your needs, our fulfilment consultants can give you the most accurate information and quotation as quickly as possible.