The importance of customer experience when dealing with a 3PL fulfilment company

Tag Archive for: Customer experience

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Retail Logistics – Trends, Challenges and Tips to Improve

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A retailer's success largely depends on the relationship between brand and consumer, with the ability to meet their expectations around fast, affordable delivery likely to enhance customer loyalty and boost conversion.
demand fulfillment specialist

Benefits of automating your order fulfilment process

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2020/21 has significantly altered the shopping habits of consumers, with a sharp increase in e-commerce sales. With a dramatic surge in online orders, many small to medium-sized businesses have been forced to re-assess the efficiency of their…
ecommerce online shopping

E-commerce Trends to Watch in 2022

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Online spending rapidly increased during 2020 as a result of COVID-19 and the mix of national lockdowns, travel bans and high street closures. From looking at 2020's e-commerce performance, there are multiple trends that can be identified…
customer experience

What are the best customer incentives for e-commerce businesses?

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E-commerce businesses must find unique customer incentives to differentiate themselves from their competition. Customers love a discount but creating exclusive benefits to attract new business, and repeat customers can become an obstacle. Read how customer incentives can help your e-commerce business provide additional value to your audience.
ecommerce online shopping

How E-commerce Businesses Can Prepare for Seasonal Surges

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Some of the busiest periods for e-commerce businesses are undoubtedly Black Friday, Cyber Monday and Christmas. During this time, many online retailers report making over half their annual revenue. As a result, e-commerce businesses must plan effectively to avoid getting overwhelmed as the festive season approaches.
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How can e-commerce businesses reduce shopping cart abandonment?

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Whilst the popularity of online shopping has risen significantly due to the pandemic, shopping cart abandonment remains one of the most critical issues within e-commerce. There are many reasons why a customer journey could result in shopping…
returns management

How Can E-commerce Businesses Reduce Product Return Rates?

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Whilst it may not be the most enjoyable process; product returns are an inevitable aspect of any e-commerce business. With online retail now proving more popular than ever before as a result of the pandemic, increased orders also raise the…