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customer experience

What are the best customer incentives for e-commerce businesses?

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E-commerce businesses must find unique customer incentives to differentiate themselves from their competition. Customers love a discount but creating exclusive benefits to attract new business, and repeat customers can become an obstacle. Read how customer incentives can help your e-commerce business provide additional value to your audience.
ecommerce online shopping

How E-commerce Businesses Can Prepare for Seasonal Surges

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Some of the busiest periods for e-commerce businesses are undoubtedly Black Friday, Cyber Monday and Christmas. During this time, many online retailers report making over half their annual revenue. As a result, e-commerce businesses must plan effectively to avoid getting overwhelmed as the festive season approaches.
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How can e-commerce businesses reduce shopping cart abandonment?

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Whilst the popularity of online shopping has risen significantly due to the pandemic, shopping cart abandonment remains one of the most critical issues within e-commerce. There are many reasons why a customer journey could result in shopping…
returns management

How Can E-commerce Businesses Reduce Product Return Rates?

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Whilst it may not be the most enjoyable process; product returns are an inevitable aspect of any e-commerce business. With online retail now proving more popular than ever before as a result of the pandemic, increased orders also raise the…