The returns process has a huge impact on customer experience and whether they will come back to you for repeat business. A huge 92% of shoppers say that they would purchase from a business again if the returns process is simple and effective.
Returns are an unfortunate necessity, however at Pointbid we mitigate returns as much as possible due to our careful and accurate fulfilment process. However, when returns do happen, we strive to make the process as easy as possible for your customers, with accurate tracking included.
Once we receive the returned goods, we process them as quickly and efficiently as possible, allowing you to refund your customers and arrange for re-stocking.