Corona Virus – Pointbid Logistics Update

Update 23/07/2020

Please note Royal Mail are advising there are delivery issues in the Swindon Area :

Services in Swindon (SN1-3, SN6, SN25, SN26 and SN38) today

We’re very sorry to advise that, due to resourcing issues at Swindon Delivery Office, deliveries in the SN1-3, SN6, SN25, SN26 and SN38 postcode areas are likely to be very limited again today, Thursday 23 July.
The Customer Service Point will be open until 11am today, for the collection of items for which we’d left a ‘Something for you’ card.
Our opening times have been revised during the coronavirus crisis – please check the royalmail.com/services-near-you webpage for the current opening times.
Collections of mail from Post Offices and business customers are unaffected and should take place as normal.
We apologise for any inconvenience this may cause and thank you for your understanding. We’re working to resolve the issue and return to normal service as quickly as possible.
Kind regards,
Royal Mail Customer Services

Stay up to date with carrier operations during this period :

https://www.parcelforce.com/help-and-advice/sending/public-holidays

https://personal.help.royalmail.com/app/answers/detail/a_id/5346/~/service-update—public-holidays

https://www.dpd.co.uk/content/about_dpd/delivery_schedule.jsp

Update 20/05/2020

Please note the warehouse is closed for the upcoming Spring Bank Holiday :

25/05/2020

There will be no receipt or order processing on this day.

Stay up to date with carrier operations during this period :

https://www.parcelforce.com/help-and-advice/sending/public-holidays

https://personal.help.royalmail.com/app/answers/detail/a_id/5346/~/service-update—public-holidays

https://www.dpd.co.uk/content/about_dpd/delivery_schedule.jsp

https://www.tnt.com/dam/tnt_express_media/tnt-local-pages/en_gb/docs/easter-bank-holiday-2020-schedule.pdf

Update 06/05/2020

Please note the warehouse is closed for the upcoming Early May Bank Holiday :

08/05/2020

There will be no receipt or order processing on this day.

Stay up to date with carrier operations during this period :

https://www.parcelforce.com/help-and-advice/sending/public-holidays

https://personal.help.royalmail.com/app/answers/detail/a_id/5346/~/service-update—public-holidays

https://www.dpd.co.uk/content/about_dpd/delivery_schedule.jsp

https://www.tnt.com/dam/tnt_express_media/tnt-local-pages/en_gb/docs/easter-bank-holiday-2020-schedule.pdf

Update 17/04/2020

Please note Parcelforce have released the following statement today

Due to the ongoing situation regarding COVID-19, we may on occasion have to limit the volume we accept into our network to ensure our people can operate safely. So we have taken the decision with effect from Monday 20th April to suspend our express24large and express48large services for the time being.

Therefore please do not attempt to send any large parcels with us from Monday, as we will not be able to process them.

We apologise for any inconvenience this may cause. Please be assured we will endeavour to lift this service suspension as soon as we are able to.

For information regarding our response to the current situation please visit https://www.parcelforce.com/coronavirus

The latest service updates can be viewed here https://www.parcelforce.com/service-updates

As a result from Monday all orders requesting the Parcelforce Large services will need to be held until suspension is lifted, while alternatives are looked at.

Please note this is only affecting large services, other Parcelforce services remain active

Update 07/04/2020

Please note the warehouse is closed for the upcoming Good Friday & Easter Bank Holidays :

10/04/2019

13/04/2019

There will be no receipt or order processing on these days.

Please note carriers operations for this period will also be different :

https://www.parcelforce.com/help-and-advice/sending/public-holidays

https://personal.help.royalmail.com/app/answers/detail/a_id/5346/~/service-update—public-holidays

https://www.dpd.co.uk/content/about_dpd/delivery_schedule.jsp

https://www.tnt.com/dam/tnt_express_media/tnt-local-pages/en_gb/docs/easter-bank-holiday-2020-schedule.pdf

Update 30/03/2020

While we are receiving collections every day from Royal Mail, we are currently experiencing volume related issues for collection of mail from our local mail centre, due to high numbers of their staff being absent relating to the corona virus. This has resulted in some mail ready for collection not being collected the same day, Pointbid is prioritizing mail that has been delayed and handing over Royal Mail as soon as capacity allows normally the following day.
Please be advised this will result in extended delivery lead times to some of your customers.

Pointbid are working with Royal Mail to try and improve this situation.

Update 26/03/2020

We are monitoring the situation to keep information as up to date as possible and working with our courier partners to maintain service and provide updates.

Please bookmark the below to keep up to date with the status of each courier service :

https://www.parcelforce.com/service-updates

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/related/1

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

https://www.dpd.co.uk/content/products_services/service_updates.jsp

https://www.tnt.com/express/en_gb/site/alerts.html

https://www.palletways.com/corona-virus-updates-covid19

We wish you well and that you stay safe.

Update 25/03/2020

Further to our update 24th March having further considered developments over the last few days, Pointbid will reduce the cut off time for orders from 3:00pm to 12:00 midday.

Therefore it will be our aim to despatch orders received by 12:00midday the same day, again subject to continued support of the courier companies and Royal Mail. This action will be taken Monday 30th March.

As mentioned in the last update we do have a number of customers that supply the NHS, these customers WILL NOT be affected by the temporary change, cut off time for them will remain at 3:00pm.

Retail and Wholesale orders placed on day one by 12:00 midday will be completed subject to booking on or by day 3.

Please be assured this is a temporary measure and will be reviewed consistently along with any other measures we need to take, to ensure quality of service to both you and your customers.

If you do have any questions or queries relating to this action please don’t hesitate to contact us.

We wish you well and that you stay safe.

Update 24/03/2020

Pointbid wish to give our customers assurances that we intend to remain open with business as usual as some of our customers do supply essentials to the NHS, this is of course subject to the health of our employees, in addition to support from the courier companies and hauliers.

We would like to make you aware of some temporary changes that have occurred outside of our control :

  1. All main courier companies including DPD and Parcelforce while still offering same day delivery, have suspended the service guarantee.
  2. In addition they have also suspended guaranteed timed deliveries.

Pointbid are giving consideration to reduce the cut off times for the receipt of orders from 3:00pm to 12:00 midday, this will assist in our endeavour to ensure orders received on day 1 one by 12:00 midday will be despatched on day 1 via the customers chosen method of delivery.

We will separately inform you if we decide to take this action. If we decide to take this action it is likely this will take effect Monday 30th March.

For retail and wholesale orders- orders received day 1 will be despatched by day 3. This will take effect Friday 27th March.

If you do have any queries or questions regarding the above please don’t hesitate to contact us.

In the meantime we wish you well and that you stay safe.

Pointbid Team

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