ASOS return policy – FAQ guide to help answer some of the most popular questions
We are frequently asked for advice on ASOS return policy and have put together this FAQ guide to help answer some of the most popular questions
ASOS is an online fashion destination for millennials. Its online platform works by choosing the best fashion items from a variety of brands and grouping these items with the company’s products. In part, through marketing strategies that focused on brand awareness and popularity
How do I return something to ASOS?
Select the items you’re returning and the reason you’re returning them. All returned items should be sent in their original condition and packaging including tags, eg shoes should be returned with the original shoe box.
How long do ASOS give you to return?
If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, you are entitled to a full refund by way of the original payment method. ASOS will aim to refund you within 14 days of having received the returned item.
Can you return ASOS online?
You can return any ASOS item (including sale items) for a full refund, within 28 days of receiving your original order. ASOS does not offer exchanges on orders, so if you want a different size or colour, you’ll need to return your unwanted item for a refund and place a new order.
Where do ASOS returns go?
ASOS has a zero-landfill policy and 97 per cent of the returns go on to be resold. The remaining three per cent are sent to ASOS’s partners so they can be reused and recycled.
Does ASOS cover return shipping?
According to ASOS website ASOS will refund what you paid for your order but not the shipping charge. For more information visit their website and view their Returns Policy
Is boohoo owned by ASOS?
The US investment giant T. Rowe Price has taken a 10 per cent stake in the online fashion retailer Boohoo to become one of its largest shareholders. The firm already has a major stake of more than 11 per cent in Asos which acquired the Topshop, Topman, Miss Selfridge brands
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We offer much more than just order fulfilment. With us, you get access to a wealth of experience and knowledge in making the fulfilment process work for you and your business. We don’t operate on a templated approach, we know that different businesses move their stock in different ways and at different times. That’s why we offer a dedicated account manager who takes on your advice, story and way of operating so that we can translate it to the best possible fulfilment experience for you and, most importantly, your valued customers.
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